Seriously?

Twice over the last two days I have heard stories about my competition that makes me wonder how some companies stay in business. One account occurred yesterday when a potential client told me they have used "competitor A" in the past and although, and I quote, " a little unreliable, he does a good job when he shows up". What........ seriously? I'm glad to hear that he does a good job when he shows up. Todays encounter was different and even more disturbing "competitor B" was installing film in a residence when the customer asked a question about a disputed installation issue. After a brief exchange "competitor b" said, and I quote, "well if you're going to be that way about it I'll just pack my stuff up and leave". What...... seriously? It baffles the mind how people who treat clients that way get anywhere in business. Allow me to play devil's advocate for a moment: "yes they may have some problems, but their prices are really cheap". Yep, they are....... and we know why. When you're ready to stop asking, "what.........seriously" and ready to get SERIOUS, give us a call. We may be more expensive (and I don't mean by leaps and bounds) but we promise to value YOU, our customer, and will strive to make sure YOU, our customer, are satisfied with our work before, during and after we work with you. SERIOUSLY!